Refund policy

  • Charges:  Kalkaa offers FREE SHIPPING ACROSS INDIA for all orders, prepaid as well as cash on delivery (COD). 

  • On COD Orders :-All Cash on Delivery ( COD ) orders require an advance deposit of 30% of the order value . The advance can be paid via UPI, cards or any other online mode of payment. Once the order is placed , Our customer service representative shall get in touch with you for the payment link of 30 % advance .The balance can be paid in cash at the time of delivery.

    The link can also be requested by the customer via Email at contact@kalkaa.in
    Please note The order will only be processed once the advance has been received by us . If the Payment is not made within 48 - 72 Hours , the order shall be cancelled..

  • Timelines: As all our outfits are handcrafted, it takes us 5-10 working days from the date of order placement to dispatch .

    There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

  • Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.

  • Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.